At Smart Home Cambodia, we strive to provide our customers with the best home automation, solar, and remote control solutions to transform their homes into smart and energy-efficient spaces. We want you to be fully satisfied with your purchase, but we understand that there may be instances where you may need to return a product or request a refund. Therefore, we have outlined our Refund and Returns Policy below to ensure a smooth and hassle-free experience.
- Eligibility for Returns and Refunds
- Products are eligible for return or refund within 30 days of the purchase date.
- The product must be in its original condition, unused, and in its original packaging.
- Products that have been installed, damaged, or show signs of wear and tear may not be eligible for return or refund.
- Customized or personalized products are not eligible for return or refund unless they are defective or damaged upon arrival.
- Return Process
- To initiate a return, please contact our customer support team at [insert contact information].
- Provide your order number, the reason for the return, and any supporting evidence such as photographs if applicable.
- Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Please ensure that the product is securely packaged to prevent damage during transit.
- Refund Process
- Once we receive and inspect the returned product, we will notify you of the status of your refund.
- If the returned product meets our eligibility criteria, we will initiate a refund to your original method of payment.
- Please note that shipping costs are non-refundable, and you will be responsible for the return shipping expenses unless the return is due to our error or a defective product.
- Warranty
- All products sold by Smart Home Cambodia are covered by a manufacturer’s warranty.
- Warranty coverage and duration may vary depending on the product. Please refer to the product documentation or contact our customer support team for more information.
- Warranty claims will be handled in accordance with the manufacturer’s warranty policy.
- Damaged or Defective Products
- If you receive a damaged or defective product, please contact our customer support team immediately.
- Provide your order number and a detailed description of the issue, along with any supporting evidence such as photographs.
- We will work with you to resolve the issue promptly, either by providing a replacement, repair, or refund.
Please note that this Refund and Returns Policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates or modifications.
If you have any further questions or need assistance, please do not hesitate to contact our customer support team at [insert contact information]. We are here to help you make your home a smart and energy-efficient space that you will enjoy for
